NYU Langone

Health Tech

Advice Given by ChatGPT Vs. Human Providers Is Nearly Indistinguishable, NYU Study Says

NYU researchers conducted a study this year in which nearly 400 people were asked to identify whether responses to patient questions were produced by human providers or ChatGPT. Participants had a limited ability to tell the source of the responses apart, so the study authors concluded that the use of LLMs like ChatGPT could be an effective way to streamline healthcare providers’ communication with patients.